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Mostly this was the salesperson asking us questions. They also gave a demonstration of the windows insulation quality. There was also a demonstration of the impact resistance of the windows and of the double hung action. We got both the full sales and a breakdown by section if we wanted it spread have several projects.
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Power Home Remodeling complaints 79
Our 96% Satisfaction rate puts us far ahead of our competition, but also means we have room for improvement. You don’t pay us anything until you’re happy with the job we’ve done.
We are sorry to hear you have concerns about your recently installed project with Power Home Remodeling. Your satisfaction is our top priority and we hope to take this opportunity to make things right. We had several projects done different times. Very professional, care about the customer, listen to need the customer and polite. Our experience was outstanding from beginning to end.
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Where the rooms reflect your style and walls are covered in finger paint. Where birthdays are celebrated and sunsets are painted across the sky through an oversized kitchen window. Where you proudly proclaim, “Home sweet home,” when you end each day coming home to the American Dream. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation.
ComplaintsBoard.com is a leading complaint resolution website on the Internet. Cancel my other projects and let other homeowners know to not use their services in the future. Also I allow them to put windows in my rental properties given the additional business and I’m being treated like this and do not make any sense to me.
Most discussed Power Home Remodeling complaints
We are expecting to need a new roof in a few years and plan to call them again then. It is important to do research for any financial transaction. They come into your community to allegedly schedule Free Estimates good for two years. The reps they send out to schedule appointments are very professional. I am the Homeowner, I make the decisions and am highly offended.
All the agents who works on my remodeling did an excellent job, from explaining the project, be on time for the job, all of it went smooth and great. I love my new windows and will definitely do more. I have paid more than $30,000 with this company and I am being miss treated. A purchase expensive door with them after all the repairs over four repairs cause some many scratches and promise to bring me some touch of paint never did. It does not make sense did I have to sit here and wait till November 1 for them to come back out here for a job that we started in June 2021.
Very disappointed in the project timeline
I just want my windows fix my door scratches repaired or some money back inconvenient. We had Power Home Remodeling do our windows in late 2019, In February 2021our bay window failed; gas leaked out. Call and they sent a person out to see what was going on, he took pictures and sent in the order. Then COVID hit, so we were told it could be a wait, fine I understood that. But during this time there was no update from the company.
Needless to say I had been getting estimates and then one of there young salesman , super nice guy knocks on my door and just so happens to catch me in a good mood. I’m a contractor my self i knew there number was inflated but the thing that sold me was the financing and the zero money down. My installation date was approximately March 2018. The installation was at best average even after “quality controll” inspected it. A few weeks later I needed the windows to be caulked and insulated again as sunlight and air were coming through the perimeters of both windows.
The broken window was scheduled to be fixed in May. When the date came, the window was not available. Funds were collected for the unfinished project. A complaint was put in with the Better Business Bureau.
Highly recommend for window purchase and installment. Pretty much all individuals I've dealt with in regard to this transaction did a good job, start to finish. The guidance on the process up to this install was very helpful & that I had an option for an even earlier install was nice. Needless to say everything to eye promised they did not deliver on. Well 4 days after installing of new roof my dormers are leaking.
His sales demonstration showed me the difference with the window panes and how much he gets in. He explained how this company has paired with Sam’s, once again putting my mind of these. He was patient as he showed me all of the different financial options in regards to financing, one time payments, and the different options that would allow further discounts.
Oscar was thorough, informative and engaging during the estimate phase, pre-inspection was reassuring, and the install team were both professional and speedy. The salesperson, the preinstaller, the installers and the the followup person were all super friendly. They all took pride in their work and made sure that we were pleased with the finished product.
New look to our house.
Today, October 11th, they showed up to do the final install of the arch and it was surprisingly correct. After getting the final window installed I mentioned to the workers that I was told my windows would be cleaned afterword since they weren't on any of the prior visits. I was put on hold and when they came back they lied and said this conversation never happened and that I was wrong. You'd think after spending this much money and being inconvenience multiple times to get the correct windows installed, taking an additional 30 minutes to clean them isn't too much to ask for. I will never work with or recommend this company to anyone. Very dissatisfied with the overall experience.
When we called to get it repaired they gave us a date that was 3 weeks out, and then they called us back to cancel and reschedule at an even later date. This appointment date was changed due to negligence in their scheduling. For the Premium price we paid for our windows, the quality of materials/installation is not up to standards. This is the 2nd time we have had to call them out to repair the same window. The install manager had no sense of urgency for our problem, nor did it seem like he was trying to resolve the problem.
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